Voxpopme Appoints New Vice President of Customer Success

Video technology company fortifies long-term growth plans with new hire.

Voxpopme, the video technology company that makes video research easy with its market-leading SaaS platform, announces the appointment of Braden Johnstone as Senior Vice President of Customer Success. In the role, Johnstone will oversee the company’s customer success and will report directly to Chief Revenue Officer, Tom Williams.

As the SVP of Customer Success, Johnstone is responsible for activities including product adoption and engagement, customer satisfaction, and strategies to drive customer loyalty.

“We’re incredibly excited to have Braden onboard at a time of rapid growth when customer-centricity and engagement are paramount to our success,” says Dave Carruthers, Founder & CEO of Voxpopme.

An industry veteran, Johnstone has over 15 years of management experience within mid-sized software and service organizations, with a focus on customer development & success, business systems, cultural development, and strategy. Most recently, he served as SVP, Services and Support at FocusVision, where his passion for people and problem solving developed long lasting business relationships and solutions for Fortune 500 customers.

“Being in the industry for nearly two decades, you’re always looking at the latest, game-changing innovation, technology or company that is coming down the pike, and Voxpopme has that in spades,” said Johnstone. “I’m incredibly excited to be driving value for customers in an industry I know and love and for a fast growing, innovative, and customer centric company like Voxpopme.”

About Voxpopme

Voxpopme is the world’s #1 video insight platform with an impressive global client list of brands and agencies. We help businesses and brands see the people behind the data to drive real customer-centric decision-making. Our unique technology lets clients capture customer videos at speed, analyse at scale, and share with ease. With Voxpopme, every data point used to make decisions can be backed up by the real human story.

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The Australian Market & Social Research Society Limited (AMSRS) is a not-for-profit professional membership body of over 2,000 market and social research professionals who are dedicated to increasing the standard and understanding of market and social research in Australia. The Society assists members to develop their careers by heightening professional standards and ethics in the fields of market and social research.

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