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Where do you want to steer your insights team in 2019?

Do you sometimes feel like you are pulled in too many directions to really accomplish what you are passionate about? 

How long has it been since your Insights team reviewed and refreshed its vision and goals? If you are seeing any of the following issues, the answer might be too long…

  • Budget and resources are not keeping up with the work demand
  • Scope creep is becoming a worry
  • Growing frustration with non-research team members designing research without expert help
  • An increase in vague analytics requests

These problems might seem disconnected, but they are all potential results of not having a strong enough definition of how the Insights team supports business strategies and what it does and does not do. That is; a team charter.

What’s a Team Charter?
A team charter helps to create energy and focus from team members as well as stakeholders who interact with the team.  It’s a written document that provides a “North Star”  that everyone supports as well as a yardstick that can be used to judge future activities of the team.  The six key elements of a charter are: vision, mission, roles, responsibilities, principles and KPIs.

Elements within the charter should be specific and tied to the business needs of the organization. An example of one team mission could be to “deliver proactive consulting to help the company innovate and fuel business growth.” An accompanying KPI for this mission statement could be: Propose 3 innovative insights projects each year.

Boston Consulting Groups’s article How Customer Insights Can Be a Powerful Business Partner” has some ideas for what to include in a charter.

Why a Team Charter?

The benefits of having a Charter include:

  • It creates energy, focus, and buy-in from members, and provides clear direction for members joining the team.
  • It can help recharge a team that has been in existence for a long time but needs to regroup and refocus.
  • It educates the rest of the organization what your teams does and does not do.
  • It maximizes resources by eliminating duplicate projects, efforts, analysis.

How can you create a Team Charter?

The true defining feature of a team charter is that it must be created and supported by every member of the team. A team charter dictated by top management, or a few members at the expense of the input from others, is not a true representation and won’t achieve the objectives driving its creation.

As with any planning activity, the team needs to commit to spending time upfront to build the charter with regular check-ins to make sure it is a living breathing document.

With a clear mission and vision the insights team can focus on its passion – bringing the voice of the customer to the challenges and opportunities facing the organization.

Article by Carol Shea, Olivetree Insights – President
If you are interested in learning more about how our coaches can guide your team in creating a team charter via virtual or in-person workshops, please contact me.

The Australian Market and Social Research Society is linked globally to 45 associations through its partnership with the Global Research Business Network (GRBN) and the Asia Pacific Research Committee (APRC). Click here to read about the AMSRS global network. This article is sourced from the GRBN newsletter.

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About AMSRS 397 Articles
The Australian Market & Social Research Society Limited (AMSRS) is the peak body for research professionals in Australia. It has a diverse membership of individuals at all levels of experience and seniority within agencies, consultancies, client-side organisations, the non-profit and government sectors, support services as well as institutions and the academic community. As well as over 2,000 individual members, the AMSRS has 52 new company and client-side organisation partners. The AMSRS research professionals and company partners commit to and are regulated by the AMSRS Code of Professional Behaviour.

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