Research News Live

Confirmit Receives Customer Experience Innovation Award

MEDIA RELEASE: 10 January 2020: TMC, a global, integrated media company, has named Confirmit’s Digital Feedback module as a 2019 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.

The 2019 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

Confirmit, is the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research.

“Digital is at the forefront of the feedback ecosystem, and businesses need to be able to swiftly and effectively capture, analyse and act on more data than ever before,” said Michael Wooh, Chief Marketing Officer, Confirmit.

“With our Digital Feedback module, our clients can simplify the challenges of understanding and acting on digital feedback and drive their programs forward.

“We are honoured to be recognized by TMC and the CX industry for our commitment to continued innovation and client success.”

Confirmit recently announced a tranche of new features to its Confirmit Horizons platform, including the new Digital Feedback module, which easily configures web and app intercepts, and enhanced, AI-driven text analytics.

This provides users with a seamless digital experience and delivers richer insights from customer experience and research programs.

Congratulations to Confirmit for receiving a 2019 Customer Experience Innovation Award,” said Rich Tehrani, CEO, TMC.

“Confirmit’s Digital Feedback module within Confirmit Horizons has been selected for setting the standard in delivering world-class customer experiences across all channels.

“We’re pleased to recognize this achievement and know we will continue to great innovation from Confirmit in 2020 and beyond.”

Website: Confirmit

mm
About AMSRS 510 Articles
The Australian Market & Social Research Society Limited (AMSRS) is the peak body for research professionals in Australia. It has a diverse membership of individuals at all levels of experience and seniority within agencies, consultancies, client-side organisations, the non-profit and government sectors, support services as well as institutions and the academic community. As well as over 2,000 individual members, the AMSRS has 80 company and client partners, with the number continuing to grow. The AMSRS research professionals and company partners commit to and are regulated by the AMSRS Code of Professional Behaviour.