Research News Live

DBM Australian Financial Awards 2020 announced

MEDIA RELEASE: 4 March 2020: The 2020 DBM Australian Financial Awards were presented in Sydney today, recognising the best of the Australian financial sector as chosen by over 80,000 of its retail and business customers. The awards are based on customer feedback and ratings of financial providers collected throughout 2019. 

Bendigo Bank was once again a big winner on the day, taking home 4 business banking awards, including for the second year in a row, the prestigious Most Recommended Business Bank award. Among other highly regarded awards, P&N Bank became Australia’s Most Recommended Customer-owned bank for 2020. A fresh face at the 2020 awards, in the newly created ‘Best Neobank’ category, Up Bank went home as a winner after a stellar 2019.

In the major bank classification, each of the Big Four finished with multiple awards, among them ANZ claiming the Most Recommended Credit Card (Major Bank), CBA going home with the Most Innovative Major Bank award and NAB winning the coveted Most Recommended Major Bank. Westpac also won multiple business banking awards including Most Recommended Major Business Bank.

Newly appointed DBM Consultants CEO Kipling Zubevich said of the winners: “The financial services industry is placing more value than ever before on putting the customer at the centre of their decision-making. With Australian consumers and businesses playing such a significant role in deciding the winners we’ve announced here today, we’re proud to host these awards which serve as a genuine indicator of the institutions that are truly serving their customers.”

Reflective of how satisfied their customers are, Rabobank was once again named Australia’s Most Recommended Agribusiness Bank, while for the second year in a row RAA and CBUS were named Most Recommended General Insurer and Most Recommended Industry Super Fund respectively.

The winners of the above awards (and more) were selected using the DBM Atlas research program – feedback from over 80,000 businesses or retail customers January 2019 through December 2019. Award results are based on experiences and perceptions of customers surveyed in this period.

For the full list of winners and more DBM Atlas/DBM Australian Financial Awards information, visit

Website: DBM Consultants

About The Research Society 1079 Articles
The Research Society is the peak body for research, insights and analytics professionals in Australia. It has a diverse membership of individuals at all levels of experience and seniority within agencies, consultancies, client-side organisations, the non-profit and government sectors, support services as well as institutions and the academic community. As well as over 2,000 individual members, the Research Society has 125+ company and client partners, with the number continuing to grow. The Research Society research professionals and company partners commit to and are regulated by the Research Society Code of Professional Behaviour.