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The Alida 2021 Global Trends Report

MEDIA RELEASE: May 17 2022: If there’s one thing the pandemic has proven, it’s that customer needs and desires have shifted along with the immense change in consumer behavior trends. But has your CX strategy adapted to these changes

Experts at Alida surveyed over 5,000 consumers from around the globe to gain critical insights into what they value most today and how businesses can respond to a radically-changed customer base.

While over 97% of consumers expressed they are willing to share feedback, 75% don’t think companies actually listen to it, let alone put their feedback into action. So how do you (re)engage customers, increase their trust, and ensure your efforts are hitting the mark?

Download the full report to learn about the key consumer trends shaping the future of CX and find out:

  • What is driving brand alignment and loyalty?
  • What types of experiences do customers expect from businesses?
  • How should businesses change to exceed customer expectations?

Website: Alida

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