Research News Live

COVID-19 Voices from the front line

April 2, 2020 0

TKW Research As COVID-19 sweeps across the globe at rapid pace, our healthcare professionals are on the front line, having to quickly adapt how they work amidst the deadly virus. And while most Australians are bunkering […]

A marriage of convenience

April 1, 2020 0

Research pathways merge as evolution meets evolution, writes Jason Mallia. Until now, much of the debate about the disciplines of market research and customer experience has focused on their differences. An element of snobbery about […]

Telephone still viable during this challenging time.

March 27, 2020 0

At a time when F2F research has become unviable, telephone research is once again proving its worth. CATI researchers are reporting improved response levels over recent weeks, as bored and housebound respondents welcome any distraction. […]

2020 National Conference Postponed

March 25, 2020 0

The AMSRS 2020 National Conference which was to be held on Thursday 6th and Friday 7th of August 2020 at the Crown Conference Centre has sadly had to be postponed until May 2021 due to COVID-19. We had lined up a […]

Industry updates for Coronovirus

March 24, 2020 0

Keep up to date on industry information relating to the Coronavirus at our dedicated AMSRS information page https://www.amsrs.com.au/about/coronavirus-covid-19-plan

CX must stop commoditising the customer

March 24, 2020 0

Customer Experience measurement needs to move beyond pain point removal to emotional delight, argues House of Brand CEO Peter Drinkwater. In an era where customer experience and marketing need to increasingly work together, and amid […]

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