Research News Live

The halo effect understanding biases in CX

March 11, 2020 0

Efforts to bring together transnational data with both strategic CX data and other sources of information can be particularly fruitful, writes Dr Violet Lazarevic in an opinion piece. Customer experience or CX is a major […]

The rise of buy now, pay later services in Australia

February 24, 2020 0

Recent Nielsen research shows that buy now, pay later platforms have mass appeal among Australian consumers and retailers.   Card or cash? Not anymore. ‘Buy now, pay later’ options have been rapidly embraced by Australians since 2015—completely […]

2020 & beyond – where to in CX, UX and research design?

February 19, 2020 0

Robert Van Veenendaal explains how market research professionals can leverage AI to advance CX program maturity, ultimately leading to improved business performance. Artificial intelligence is being embedded in more enterprise organisations, which presents a unique […]

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