The Alida 2021 Global Trends Report
MEDIA RELEASE: May 17 2022: If there’s one thing the pandemic has proven, it’s that customer needs and desires have shifted along with the immense change in consumer behavior trends. But has your CX strategy […]
Opinion
CX experts – customer empathy necessary to create business value
MEDIA RELEASE: May 9 2022: Alida, a leader in Total Experience Management (TXM), has published a new research report, Empathy in Action:The Business Value of Customer Empathy, conducted together with Bodine & C., and the […]
MRS International research case studies
The Research Society partner, the Market Research Society UK (MRS) has made case studies from the International Research award 2021 available, free to access. Check out the award wining work of your international colleagues here. […]
Why we need Online Qual more than ever
After months of managing webcam discussions remotely, many qualitative researchers are now rejoicing at being able to do face-to-face groups again. But are focus groups really fit for purpose today? I believe researchers should be […]
10 trends that will shape how we work in 2022
MEDIA RELEASE: March 30 2022: The hybrid working phenomenon is impacting virtually every business of every kind and size across the world. It represents a seminal shift in attitudes towards work, creating a positive change […]
Dynata Global Consumer Trends Series: The New Experience Economy
MEDIA RELEASE: March 18 2022: Dynata published Global Consumer Trends Series: The New Experience Economy. Nearly everyone’s lives have been changed by the pandemic, and for almost half of the global population, the change was […]
Essential Research reports on responses to the Russia Ukraine conflict
MEDIA RELEASE: March 8 2022: Essential Research has published their latest Essential Report summarising the results of their fortnightly omnibus conducted with data provided by Qualtrics. This latest report looks at the preferred political party to […]
Australians embrace travel but COVID-19 related travel concerns linger
MEDIA RELEASE: February 17 2022: After almost 2 years of limited interstate and international travel, Australians are welcoming the gradual return of travel. According to Lightspeed’s SpotLight study, 24% of all Australians have travelled interstate […]
How the research industry will evolve in 2022
FEATURE: After a year of unprecedented disruption in 2020, followed by a constant state of uncertainty in 2021, brands are actively seeking out ways to stay on top of ever-changing consumer behaviour and sentiment to […]
Globally, consumers give up on governments, turn to companies to save the planet
MEDIA RELEASE: February 2 2022: Strategic research and consulting agency, Fifth Dimension, has released the results of its worldwide research into sustainability and what consumers want governments and companies to do about it. Consumers are […]