Research News Live

A marriage of convenience

April 1, 2020 0

Research pathways merge as evolution meets evolution, writes Jason Mallia. Until now, much of the debate about the disciplines of market research and customer experience has focused on their differences. An element of snobbery about […]

The halo effect understanding biases in CX

March 11, 2020 0

Efforts to bring together transnational data with both strategic CX data and other sources of information can be particularly fruitful, writes Dr Violet Lazarevic in an opinion piece. Customer experience or CX is a major […]

DBM Australian Financial Awards 2020 announced

March 4, 2020 0

MEDIA RELEASE: 4 March 2020: The 2020 DBM Australian Financial Awards were presented in Sydney today, recognising the best of the Australian financial sector as chosen by over 80,000 of its retail and business customers. The awards are […]

Our Congratulations to the NRMA CX Team

October 23, 2019 0

Our congratulations to the NRMA’s CX team (Consumer Insights, Customer Value Proposition, Experience Design, and Member Relations) for winning the CX Team of the Year at the recent 2019 CX Awards presentation, and to their […]

“VOZ: Televisionary Measurement” campaign launches

October 8, 2019 0

MEDIA RELEASE: 8 October 2019: OzTAM, Regional TAM and Nielsen today launch a trade marketing campaign and dedicated website (http://virtualoz.com.au) in the lead up to debuting Virtual Australia (‘VOZ’), the foundation of Australia’s new Total […]

Our congratulations to Dynata

September 25, 2019 0

Our congratulation to Dynata, the first company to gain Fair Data certification through the new AMSRS online Fair Data portal. Fair Data ensures that Australian companies that are third party certified with the consumer trust […]

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