Research News Live

Pets are winning in Australia’s lockdown

September 29, 2021 0

MEDIA RELEASE: September 29 2021: Lightspeed are pleased to announce the launch of the Lightspeed ‘SpotLight’ study series. These studies will cover different topical subjects, with an aim to provide a better understanding of consumer […]

CX, UX, Design and innovation

April 28, 2021 0

With three of the top names in the business, we are bringing out the big guns. Meet the CX, UX and design thought leaders – Steve Portigal, Gerry McGovern and Tony Ulwick – at the […]

Five data-driven keys to customer loyalty

August 24, 2020 0

Today, the concept of customer loyalty is a primary focal point of most businesses. By definition, the word “loyalty” means allegiance, faithfulness, or devotion. Achieving this with a customer is a tall order given the […]

The principles of outstanding customer experience

April 21, 2020 0

There is a wealth of evidence that great customer experience (CX) drives better business results across a diverse range of industries. Despite this evidence, outstanding CX is still rare. Andres Mendez examines what can be […]

Two thirds of SMEs report decline in revenue

April 15, 2020 0

Research published by ACA Research in partnership with TEG Insights shows two thirds of SMEs reported a decline in revenue due to the COVID-19 crisis over the past couple of weeks and over 1 in 4 have already […]

A marriage of convenience

April 1, 2020 0

Research pathways merge as evolution meets evolution, writes Jason Mallia. Until now, much of the debate about the disciplines of market research and customer experience has focused on their differences. An element of snobbery about […]

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