Are Insights functions ready for the next decade?
GRBN News: The short answer is many are not, and I’ll tell you why. As 2020 is just around the corner, I’m asked more and more whether Insights functions are fit for the demands of […]
CX
Dapresy launches three-tiered reporting suite
MEDIA RELEASE: 6 NOVEMBER 2019: Dapresy, a global provider of data analysis and visualization software, today launched its suite of modular Dapresy solutions. They are the first to specifically address precise market research needs – […]
NRMA awarded top customer experience awards
MEDIA RELEASE: 24 October 2019: NRMA has taken out two major prizes at the CX Awards, recognising excellence in customer experience across Australia and New Zealand. NRMA Chief Customer Officer Emma Harrington was named CX […]
Dapresy and Nebu announce technology integration partnership
MEDIA RELEASE: 24 October 2019: Dapresy and Nebu, two of the leading technology providers for the market research industry, announce their cooperation in the field of Customer Experience. The combined product offers clients a comprehensive […]
Our Congratulations to the NRMA CX Team
Our congratulations to the NRMA’s CX team (Consumer Insights, Customer Value Proposition, Experience Design, and Member Relations) for winning the CX Team of the Year at the recent 2019 CX Awards presentation, and to their […]
Confirmit appoints Andrew Farries as Director of CX Consulting
MEDIA RELEASE: 12 September 2019: Confirmit has announced the appointment of highly experienced Andrew Farries as Director, Customer Experience Consulting in Australia. Based in Sydney, Andrew brings with him extensive knowledge in customer experience, customer […]
Continued Growth for Fiftyfive5
MEDIA RELEASE: 26 August 2019: Off the back of another year of double-digit growth, Fiftyfive5 has further expanded its team. The Australian business, across Sydney and Melbourne offices, has welcomed 14 new starters over the […]
Publicis Buys NZ CX Agency Affinity ID
22 August 2019: The Daily Research News Online site, MrWeb, reports, that – “ In New Zealand, Publicis Groupe has acquired customer experience (CX) agency Affinity ID for an undisclosed sum. Founded in 1999, Auckland-based […]
Potentiate joins forces with Vision Critical Australia
MEDIA RELEASE: 8 August, 2019: Potentiate, a leading Australian-based data intelligence company, focused on customer experience measurement and management, employee engagement, and market insights, today announced it has conditionally acquired Vision Critical Australia, an authority […]
Voxpopme Launches VideoCX Platform to Bring the Voice of the Customer to Life
Video insight specialists Voxpopme today launched VideoCX, a new video-first customer experience (CX) platform designed to bring the voice of the customer to life. Since launching in 2013 Voxpopme has focused on bringing cutting-edge video […]