Research News Live

Telmy expands to New Zealand

June 15, 2020 0

MEDIA RELEASE: 11 June 2020: Leveraging its success in the Australian Market, Melbourne based start-up Telmy is bringing its tech-based platform for qualitative and UX respondent recruitment to New Zealand. Telmy’s self-serve platform has transformed […]

The principles of outstanding customer experience

April 21, 2020 0

There is a wealth of evidence that great customer experience (CX) drives better business results across a diverse range of industries. Despite this evidence, outstanding CX is still rare. Andres Mendez examines what can be […]

A marriage of convenience

April 1, 2020 0

Research pathways merge as evolution meets evolution, writes Jason Mallia. Until now, much of the debate about the disciplines of market research and customer experience has focused on their differences. An element of snobbery about […]

CX must stop commoditising the customer

March 24, 2020 0

Customer Experience measurement needs to move beyond pain point removal to emotional delight, argues House of Brand CEO Peter Drinkwater. In an era where customer experience and marketing need to increasingly work together, and amid […]

The halo effect understanding biases in CX

March 11, 2020 0

Efforts to bring together transnational data with both strategic CX data and other sources of information can be particularly fruitful, writes Dr Violet Lazarevic in an opinion piece. Customer experience or CX is a major […]

Why deep awareness is vital to UX success

March 4, 2020 0

A famous quote by designer Robert Fabricant is precisely where we need to begin: ‘Behaviour is the medium of design.’ Design can only be effective if we listen to what our users are trying to […]

Demystifying UX and CX for Researchers

March 4, 2020 0

Mike Stevens (UK) is about demystifying UX and CX for researchers. Mike says “UX is about a product or service-specific experience; CX is the cumulative experience of a company or brand.  UX is a component […]

Verdane acquires Confirmit

February 24, 2020 0

MEDIA RELEASE: 20 February 2020: Verdane, the northern European specialist growth equity investor, has acquired Confirmit, the leading global solutions provider for customer experience (CX), employee experience and market research. Verdane is the major investor […]

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