Our congratulations to the NRMA’s CX team (Consumer Insights, Customer Value Proposition, Experience Design, and Member Relations) for winning the CX Team of the Year at the recent 2019 CX Awards presentation, and to their CCO, Emma Harrington, for the CX Leader of the Year award.
In presenting the award judges said “that this team demonstrated fantastic teamwork, setting up the right infrastructure to enable teamwork, and demonstrating a clear framework laddering up to moments that matter, listening to everyone in the business, and most importantly, getting the entire business excited and focused on CX, from the CEO to the heads of divisions and individual workers. Excellent stuff!”
Senior Manager Insights and Segmentation, NRMA
