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Bala Rajan joins Reach3 Insights as Senior Vice President

Former Vision Critical Exec to Help Accelerate Reach3’s Global Expansion

June 29, 2020 — Reach3 Insights today announced the appointment of Bala Rajan as Senior Vice President. Based in Sydney, Australia, Rajan will help develop new, hybrid quantitative and qualitative methodologies that leverage conversational research technologies and techniques, while supporting the global execution of client projects.

Rajan is Reach3’s first hire from the Asia-Pacific region. His two decades of experience includes working with companies based in Australia, South East Asia, Mainland China, India, Japan and the Middle East, among others.

“Bala is joining us at a crucial time, as an increasing number of multi-national companies are reaching out to us wanting to understand the impact of the COVID-19 crisis on their customers,” said Matt Kleinschmit, CEO and Founder of Reach3 Insights. “Bala’s deep experience in global research as well as his expertise in community-based approaches will be a huge asset as we help clients take advantage of in-the-moment mobile messaging-based insight solutions to understand how consumer sentiment, behaviors and routines may have changed.”

Prior to Reach3, Rajan was Global Vice President of Research and Consulting at Vision Critical. In this leadership role, he worked with companies from a broad range of industries, including telecommunications, banking, finance, automotive, beverage, packaging and consumer goods.

“Reach3, along with its sister company Rival Technologies, are creating innovative and exciting solutions that are helping move the marketing research industry forward,” said Rajan. “I am excited to re-unite with old colleagues here and to leverage the proprietary technologies and techniques we have to help our clients reach mobile-first consumers around the world.”

About Reach3 Insights

Reach3 Insights is a full-service research consultancy that develops scalable, conversational insight solutions for today’s modern, agile enterprise. Led by CEO Matt Kleinschmit, the company uses immersive, in-the-moment research designs and dynamic digital storytelling to deliver deep experiential insights that inspire action. Reach3 is part of Reid Campbell Group and a sister company to Rival Technologies, a tech company developing chat, voice and video solutions that integrate into messaging platforms and technologies that people actively use on a daily basis. For more information, visit

Media Enquiries:

Interview opportunities with Matt Kleinschmit, Founder and CEO of Reach3 Insights, and Bala Rajan, SVP at Reach3, are available upon request.

Media assets, including head shots and official logos, are available here.


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