The Alida 2021 Global Trends Report
MEDIA RELEASE: May 17 2022: If there’s one thing the pandemic has proven, it’s that customer needs and desires have shifted along with the immense change in consumer behavior trends. But has your CX strategy […]
CX
CX experts – customer empathy necessary to create business value
MEDIA RELEASE: May 9 2022: Alida, a leader in Total Experience Management (TXM), has published a new research report, Empathy in Action:The Business Value of Customer Empathy, conducted together with Bodine & C., and the […]
Alida to Open Data Centre in Australia
MEDIA RELEASE: April 14 2022: Alida, a leader in Total Experience Management (TXM) software, today announced it will launch a Data Centre in Sydney in winter 2022. This expansion will allow for enhanced data services […]
Blink CX Joins the Alida Partner Network
MEDIA RELEASE: March 29 2022: Alida, a leader in Total Experience Management (TXM), today announced Blink CX, a technology-driven customer experience (CX) consulting company, has joined its Partner Network to deliver elevated customer experience solutions […]
Fiftyfive5 expands at a rapid rate
MEDIA RELEASE: February 14 2022: 2022 has started with great momentum for The Research Society’s agency of the year. Fiftyfive5 has kicked off the year with a growth spurt, inclusive of 13 new graduates, new […]
Let’s talk about CX
MEDIA RELEASE: January 27 2022: Want to know where CX is heading in 2022? Potentiate have released their “seven key predictions on how CX will evolve over the coming year and beyond. From introducing a […]
Dentsu ANZ appoints CEO of Merkle
MEDIA RELEASE: December 6 2021: dentsu ANZ has today announced the key appointment of John Riccio as CEO of Merkle, its customer experience management business (CXM) across Australia and New Zealand. John will commence in […]
Consumers to go online for Black Friday deals on clothes & electronics
MEDIA RELEASE: November 12 2021: Coming into Christmas and the end of year sales period, Lightspeed’s recent SpotLight study found that at least 48% of Australians plan on making a purchase during this year’s Black […]
Stream joins the Alida Partner network
MEDIA RELEASE: October 22 2021: Alida, a leader in Total Experience Management (TXM), today announced Stream will join its Partner Network to deliver industry-leading customer experience (CX) and insights to organizations in Asia Pacific. “We […]
Majority of consumers believe brands aren’t listening
MEDIA RELEASE: October 18 2021: While a positive Customer Experience (CX) with brands is a primary driver in consumer buying decisions, CX over the past year did not improve or has gotten worse, according to […]